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The lowest bar you have to clear...
...is making it easier than doing it themselves. I confirmed this last night when I came nanoseconds away from buying a new charge cable on Amazon rather than get out of bed and look in the cables pot. That’s right. I nearly spent money I didn’t need to spend to get something ‘next day’ that I already had. That is peak Amazon given that they actually sell convenience and near instant gratification, not products. I knew I likely had a short c-type charger in the cables pot, I
1 min read


The key difference between business voice, and employee voice?
It sells benefits and how much better your life is going to be after the fact. Not what qualifies it to make the offer, and how meticulous its processes are. It doesn’t need to. It knows what it's got. It knows who wants it. And it knows what they want from it. Let’s put it like this. Coca-Cola doesn’t bother telling you how good its product tastes. Or linger over its production systems and scale of operation to assure you it’s a quality product. It goes straight for
1 min read


What your words mean for your price tag
“MASHED POTATO-INFUSED BRIOCHE BUN.” I did a double-take when I read it on the menu, so you get caps lock. That’s a gentrified potato bread bun to you and me. I silently applauded because there’s quite a big difference in the price tag you can put on ‘potato bread buns’ and ‘mashed potato-infused brioche buns’. And it’s entirely out of proportion to the upgrade to the potato bread recipe. It’s in the description. There’s nothing you can do with a potato bread bun that gets aw
1 min read


"AI slop" is the new "em dash" with a nasty little sting in its tail
(aka tell me you chase metrics without telling me you chase metrics) For starters, I’m of the opinion that if you need a piece of punctuation to spot AI-generated writing, you should stay out of the conversation. Reason being, you’re clearly not in the writing game, so neither is your ideal client. It’s not something you need to worry about enough to comment on. Writing about it is a lazy metric grab. The “AI slop” thing, however? There’s a snidey dig in there that I don’t li
2 min read
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